Being a Charter customer has it’s perks. They off great tv service, but even better internet service. Being a person who is constantly connected to the web, I need good, reliable internet service. But we all know how things can go down, or not work, and thats when Umatter2Charter comes in. Eric Ketzer has developed a team of experts who, behind their computers, serve Charter customers in new ways. Most the time (with any company), you call in, deal with hours of automated systems, until you get to a person who you can’t understand what they are saying (Adobe, that’s you). But in the case for Charter, all you need to do is start your tweet with @charter, and one of several representatives will quickly respond to you and help you in any way possible. Whether it’s Eric, Dylan, Josh, George, Robert, Jeremy, or Witten, they will help you with any problem you may need. (Yes, Charter does offer telephone service, but I never have the patience) Â The team may even call you, if the matter needs to be solved over the phone, or schedule you a time for a technician to come out and help you. And they have even expanded their social network outreach to more then just Twitter. They are even on Facebook, Myspace (Who uses that anyway?!), DSL Reports Direct Forum and more!
Charter has got this down. It’s great to see a company understand that people want a quick and easy way to solve problems. I have had a few times where things have gone wrong, and quickly and easily this team has helped solve it. Anything from letting me know of a service outage, billing issue, or just straight up “I don’t have internet, how do I fix it?!” So, Umatter2Charter team. You guys rock.
Very proud of you son. But I have always known you’re THE BOMB!!!